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Dartmoor Dental

The team at Dartmoor Dental tell us about their experience of moving to Dentally. 

Name:
Dartmoor Dental

Practice Partner:
Mike Hesketh

Type:
NHS

Products used

 

"A pivotal factor in our success and ongoing growth is our commitment to streamlined digital working. The implementation of advanced software, such as Dentally, has enhanced our practice's efficiency, transparency, consistency, and speed. These digital tools have empowered us to optimize a large practice effectively."

- Mike Hesketh, Dartmoor Dental 

 

A Leading Dental Practice

Dartmoor Dental stands as the largest independently owned private dental practice in Tavistock, with a team of 15 highly skilled dental clinicians. Our team look after a database of over 18,000 active patients, reflecting the trust and confidence our community has in us. We offer a comprehensive range of services, including private care and vital NHS services for children and exempt adults.

A Transformative Journey

Nearly two years ago, Mike Hesketh and his wife, Lara, took over the practice when it was generating £800,000 in annual turnover. In just 18 months, we invested over half a million pounds in modernizing our facilities. This investment has allowed us to become digitally led, equipped with state-of-the-art dental operatory chairs, cutting-edge imaging technology, and supporting equipment. As a result, our practice has seen remarkable growth, with an annual turnover now reaching £2 million, and we continue to expand rapidly.Dartmoor-dental-team

Community Engagement and Education

At Dartmoor Dental, we understand the importance of giving back to our community. We established
Tavistock's first and only dedicated NHS Kids Club, offering immediate care for children during school holidays. This initiative eases the process for parents seeking NHS dental care for their little ones.

Additionally, our practice plays a vital role in training the next generation of dental professionals. In collaboration with the Peninsula Dental School in Plymouth, recently voted Britain's leading Dental University in 2023, we provide training and mentorship for young dentists, dental therapists, and nurses. This not only strengthens the region's dental care infrastructure but also attracts more clinicians to Tavistock.

dartmoor-dental

Inclusive Dental Care

Dartmoor Dental has adopted an "one in, all in" philosophy, where our entire high-quality dental team dedicates part of their day to treating NHS exempt patients. We also offer a low-cost monthly membership option for parents who do not qualify for free NHS dental care but desire the convenience and peace of mind that comes with being registered at the same practice as their children.

We are proud of the contributions we make to our community's dental health and well-being and are committed to providing exceptional dental care for years to come.

  1. Why choose Dentally?

We are delighted with Dentally's modern and easy-to-navigate interface. Its sleek design not only makes it visually appealing but also enhances the overall user experience. The tracking features provided by Dentally are second to none, enabling us to efficiently manage our patient records and appointments, which has significantly streamlined our administrative tasks.

One of the standout features for us has been Dentally's internet browser and remote access capabilities. This allows us to access the system from anywhere, making it incredibly convenient for our team, especially when we need to work remotely.

Furthermore, the portal benefits Dentally offers have been a game-changer for our practice. The ability to seamlessly integrate SMS and email communication into our workflow has made our patient outreach more automated and efficient. This has not only saved us time but has also improved our patient engagement and overall satisfaction.

In summary, Dentally has proven to be a valuable asset to our dental practice. Its modern interface, robust tracking features, internet browser accessibility, and portal benefits have truly transformed the way we manage our operations and interact with our patients.

  1. What is your experience of moving to Dentally?

Our experience transitioning from our previous software, SFD, to a new system was an important step in modernizing our operations. SFD had become outdated and was no longer meeting our needs. While the transition to the new software had its challenges, it was a necessary process for our practice to stay competitive and efficient.

During the migration, we did encounter a few issues that extended the process to approximately two weeks. Some of our data had to be re-input, which was understandably frustrating. However, we want to commend our dedicated team for their patience and hard work during this transition period.

Despite these challenges, the move to the new software has been a significant upgrade for our practice. The new system has brought us up to date with modern features and capabilities that started making a positive impact on our daily operations immediately.

Change is never easy, and software transitions can be complex, but the benefits of a more up-to-date and functional system are evident. We are confident that the decision to move to the new software was the right one for our practice's long-term success, and rapid growth.

  1. How do you find using Dentally?

 "We have found the clinical use of Dentally to be exceptionally beneficial."

The Hover Chart feature stands out as remarkably user-friendly when it comes to charting a patient's dentition. It streamlines the process and makes it efficient, allowing us to focus on patient care.

Creating treatment plans and appointments in Dentally is a breeze. The interface is intuitive, which means we can easily map out treatment plans and schedule appointments without unnecessary complexity.

The Perio 6PPC module is another highlight, offering user-friendly functionality that simplifies periodontal charting and monitoring. It's a valuable tool for providing comprehensive care.

What's equally impressive is the ease of managing appointments. Whether it's moving, cancelling, or creating appointments, Dentally provides a smooth and hassle-free experience. This flexibility is a significant advantage, ensuring our practice operates seamlessly.

The online booking system has also improved, offering a smoother experience for both our team and patients. It's a win-win, as it enhances convenience and efficiency in scheduling appointments.

In summary, Dentally has proven to be an invaluable asset in our clinical practice. Its user-friendly features, including Hover Chart, treatment planning, and Perio 6PPC, along with the effortless appointment management and online booking, have all contributed to an enhanced patient care experience.

  1. What do you see as the key benefits of Dentally?
  • Online Help - The availability of excellent online help resources significantly simplifies the learning curve and provides quick answers to any questions or issues we encounter while using the software.

  • Portal Integration -The portal feature is a standout benefit, facilitating various aspects of our practice's operations, from managing patient records to streamlining communication and administrative tasks.

  • Emails and SMS Integration -The software seamlessly integrates emails and SMS, automating communication with patients and improving engagement. This feature not only saves time but also enhances patient interaction.

  • Live Chat Support - The availability of live chat support ensures we have immediate assistance when needed. This feature is incredibly valuable in resolving any real-time issues or queries efficiently.

These benefits combined significantly contribute to our practice's efficiency, allowing us to provide better patient care, streamline operations, and ensure a smooth and productive workflow.

If you would like to speak to our team and discover how Dentally could help your practice then please contact us at hello@dentally.co or complete the form below.

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