EXACT to Dentally: The natural next step into the cloud

Dentally builds on the trusted foundation of EXACT with cloud-based practice management that reduces reliance on servers, unlocks built-in AI and gives your team greater freedom to work from anywhere. And because both platforms are part of Henry Schein One, your move is managed by experts who understand EXACT, helping you migrate securely and confidently.

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The difference is the cloud

Cloud isn't a feature. It's the foundation everything else is built on.

No practice server required

No server to purchase, maintain or eventually replace. Dentally removes the cost and responsibility of managing on-site infrastructure, reducing your reliance on IT support and freeing your practice to focus on patients, people and growth.

Access with greater freedom

Your practice no longer needs to be tied to a server or a single location. Authorised team members can securely access appointments, patient records and practice information online, giving them the freedom to stay connected wherever they work.

The foundation for what comes next

Cloud is not simply a more convenient way to access your software. It is the foundation for AI-powered tools, automated patient communications, online booking and real-time reporting. Not bolt-ons, but connected capabilities designed to move your practice forward.

Why practices are making the move to the cloud

.4 hrs

Saved a month, on average, with AI voice notes

.7%

Average FTA rate across Dentally customers

% +

Recall effectiveness achieved by top-performing Dentally practices

mins

Average time to fill a short-notice slot (≈8 messages per booking)

$ .72

Average cost to fill a short-notice slot (achieved by top-performing Dentally practices)

$ K

Average annual revenue increase since adopting Dentally Vision AI

What changes when you move from EXACT to Dentally?

Moving from EXACT to Dentally is more than a change of software. It is a move from locally managed infrastructure to a cloud platform that gives your team greater freedom, introduces built-in AI and reduces the technology your practice needs to manage

A photograph of a receptionist giving a tablet to patient.

From maintaining a pracice server, to working without one

EXACT runs through locally managed infrastructure. With Dentally, there is no on-site practice server to purchase, maintain or eventually replace, reducing ongoing infrastructure costs and your reliance on external IT support.

From traditional clinical note-taking to AI-supported documentation

Dentally’s built-in Clinical AI Notes turn dictation into clear, structured draft notes for the clinician to review. This helps clinicians complete documentation more efficiently while remaining in control of the final patient record.

A photograph of a receptionist looking at a computer with the Dentally software on screen displaying a calendar

From manually chasing cancellations to filling gaps automatically

EXACT’s Utilisation Manager helps teams identify suitable patients to call or text when an appointment becomes available. Dentally’s Short Notice Filler takes the next step by automatically contacting suitable patients and helping fill the slot, reducing the manual work required from the practice team.

A photograph of a receptionist looking at and listening to a patient at the reception desk

From the same trusted team to a cloud-based future

Your move from EXACT to Dentally remains within Henry Schein One. It is managed by specialists who understand both platforms and know how your EXACT data is structured, supporting a secure, carefully planned transition to the cloud.

Switching feels big. We make it feel effortless

Moving years of practice data and introducing a new system can feel like a major undertaking. That is why every stage is carefully planned, checked and supported before your practice goes live.

What happens to our data?

Your move is handled within Henry Schein One by specialists who understand both EXACT and Dentally. We manage the transfer of your agreed practice data, carefully checking it along the way and preparing it in a sandbox for your review before anything goes live.

Will our data be safe in the cloud?

Dentally protects your practice data with enterprise-grade security, encrypted databases, controlled user permissions and automatic backups throughout the day. With no on-site server, your data is not dependent on a single piece of hardware in the practice, helping keep it protected and available when your team needs it.

Will moving disrupt our practice?

Your move is planned around your practice, not the other way around. Your dedicated onboarding specialist agrees clear dates, responsibilities and go-live requirements with you, helping your team prepare while keeping disruption to a minimum.

Will our team feel ready?

Your team gets time to explore Dentally and practise with your transferred data in a sandbox before go-live. Structured training and dedicated onboarding support help everyone understand the new workflows and approach the change with confidence.

A carefully planned move, proven at scale

Moving a single practice management system is a significant undertaking. For Truly Dental, the challenge was doing it across ten practices of different sizes, while keeping teams confident, clinics running and patient care uninterrupted. Here's what the practice said about the migration:

We changed over 10 practices from EXACT in about 12 weeks, including a 26-chair practice, with no lost data, appointments or patients.

Mags Simpson

Truly Dental

What becomes possible with Dentally

Short Notice Filler

Cancellations happen. What matters is how quickly you recover. Short Notice Filler automatically reaches out to patients who want to be seen sooner, filling empty slots without your team picking up the phone. As of 2026, the average slot fills in under 40 minutes. Less lost revenue, less stress.

Clinical AI Notes

Dentally's clinical AI notes work quietly in the background so your clinicians don't have to slow down or break their flow. They're accurate, fast and easy to review, so nothing gets missed during the appointment and no one stays late at the end of the day catching up on notes.

A complete cloud software

Because Dentally is built entirely in the cloud, everything is available the moment you need it. Check schedules, review patient records or manage your team from anywhere, at any time, on any device. No server in the back room. No remote desktop workaround. Just your practice, always on.

Discover how dental practices found the move

The Dentally Sandbox made go-live so much easier because our team had the opportunity to practice in a real-world environment.

Dr Greg Normoyle

Principal Dentist, Centre Street Dental

Dentally's onboarding system made the move as smooth as it could possibly be. The sandbox gave our team time to see how charting, scheduling and invoicing would work before we went live.

Dr Wendy Hu

Practice Owner, WYP Dental

The move to Dentally was straightforward and well supported. Training before go-live gave our team time to familarise themselves with the system, and the Dentally team was always there to help throughout the transition.

Donelle Duff

Practice Manager, My Hills Dentist

Dentally's automation has significantly improved the efficiency of our daily operations. We spend less time on administrative tasks, giving us more time to focus on patient care.

Dr. Kevin Cripwell

Principal Dentist, Glebe Hill Dental

Dentally gives us secure access to patient data from anywhere, at any time. That flexibility is essential for a modern practice and helps us provide timely care even outside normal practice hours.

Dr. Lisa Killmore

Principal Dentist and Owner, Coolamon Family Dental

Frequently asked questions

Everything you need to know about switching to Dentally.

What is the difference between Dentally and EXACT?

EXACT is an on-premise practice management system that relies on locally managed infrastructure. Dentally is cloud-based, so your practice does not need an on-site server to run the software.

Moving to Dentally can reduce the cost and responsibility of maintaining local technology while giving authorised team members secure online access, cloud-delivered updates and capabilities such as built-in Clinical AI Notes.

Is Dentally the cloud version of EXACT?

No. Dentally and EXACT are separate platforms, but both are part of Henry Schein One. Dentally offers its own intuitive experience, while familiar dental terminology and recognisable workflows make it easier for EXACT users to pick up the platform quickly.

Is Dentally compatible with HICAPS and other Australian claiming systems?

Yes, Dentally is built specifically for Australian workflows. Your team can submit health fund claims electronically via HICAPS or Tyro directly from the patient record, with Medicare and CDBS claiming also handled in the same place. Real-time tracking lets you monitor claims, view responses and reconcile rebates without switching between systems.

What happens to our EXACT data when we move to Dentally?

Your move is managed within Henry Schein One by specialists who understand both EXACT and Dentally. We agree which practice data will be transferred, manage the transfer and carefully check the information as part of the migration process.

Your data is prepared in a Dentally sandbox, giving your team an opportunity to review the transferred information before go-live.

How long does it take to move from EXACT to Dentally?

The timeframe depends on factors such as the size of your practice, the amount and condition of your data, the number of locations and your team’s training requirements.

Your onboarding specialist will assess your practice and create an implementation plan with clear stages, responsibilities and an agreed path towards go-live.

Where is my practice data stored with Dentally?

All practice and patient data is stored in Australia. This means your data never leaves the country, giving you and your patients confidence that their information is held locally, securely and in line with Australian data regulations.

How does Dentally keep our practice data secure?

Dentally protects practice and patient information with enterprise-grade security, encrypted databases, controlled user permissions and IP restrictions. Data is backed up automatically multiple times a day and stored securely in the cloud, reducing reliance on manual backups and the risk associated with local hardware failure, theft or damage.

Is cloud software reliable enough to run our practice?

Dentally does not rely on a server inside your practice, so local hardware failure will not put the platform out of reach. It runs with minimal bandwidth, and if your main internet connection is interrupted, a mobile data connection such as a 5G hotspot can provide a practical backup to help your team stay connected.

What is a sandbox?

A sandbox is a ring-fenced copy of Dentally containing your data. Anything you do in it stays in it, it has no effect on your current system or on what goes live later.

Will our team be ready to use Dentally at go-live?

A sandbox gives your team time to explore Dentally and practise everyday workflows using your transferred practice data. Combined with structured training and dedicated onboarding support, this helps everyone feel prepared and confident using Dentally from day one.

What training and support does Dentally provide?

Every new practice receives dedicated onboarding support from the Dentally team. Dentally Academy provides structured online training that your team can work through at their own pace. An Australia-based support team is also available to answer questions immediately, so you always have someone on hand when you need them.

Practice management software