Patient Communications

Two way patient SMS and emails

Dentally lets you to send, receive and reply to SMS and email messages. You can easily create templates, customised with your dental practice details, to speed up your communications workflow with Dentally’s simple to use day-to-day automations. Plus, it works at every point in your patient’s journey - from appointment reminders to timely recalls.  Individual patient messages can be quickly created and sent through the system for those times when you need to send a more personalised communication. All of your communication is logged and easy to find in the patient’s correspondence history.

Find out more here in our collection of helpful blog articles.

Correspondence templates

Dentally features very simple to create correspondence templates, saving you a lot of time and effort. The templates ensure that all written communication with patients is consistent, includes your branding and contact details, and ensures that each patient receives the correct information. An extensive range of data tags allow your templates to merge in patient specific details, ensuring the templates can read more personally to your patients. 

Read more about correspondence templates and data tags.

Telephone calling

Outbound telephone calling is fully integrated within the Dentally software, allowing you to make phone calls directly from the patient record using your internet connection and browser, whether your team is working on-site or remotely. Returning messages or cancelling future appointments can all be done through the software, and it’s easy to set your caller ID to appear as your practice telephone number.

Simple to use, you just click the CALL button on the patient record, select the number you wish to call and hang up once completed. All call details are logged and the user can make relevant notes during or after the call for future reference.

Learn more about our telephone call feature.

Automated recalls

Dentally allows you to set up recall messaging workflows. These will automate the recall process and can send a preset sequence of emails, SMS and posted letters at set intervals, helping you provide professional service and an exceptional customer experience, while saving valuable time for your reception team.

The recall workflows can be completely customised based on the recall type, payment plan, practitioner, recall date and the patient’s communication preference. The sequences can be easily managed, and you can even set a daily limit of outgoing messages as well as a daily schedule as to when they can be sent, allowing you to plan for incoming calls.

If you’re interested in having one less thing to worry about, take a look at our blog.