How Riverwalk Dental Transitioned to the Cloud with Dentally

We recently spoke to the team at Riverwalk Dental to find out more about their transition to Dentally and how the all-in-one software helped them save time, streamline claims management and simplify their patient communication.

Dr. Scott, Dentist at Riverwalk Dental told us “Dentally is great as an all-in-one solution because everything's together. I can track what my staff have messaged patients and what I've messagedthem. We can keep our images together. [It] just saves clicks, and navigation.” 

The decision to transition

Dr. Scott was looking for a cloud-based practice management software to better enable his team. After consulting with his representative at Henry Schein, he knew Dentally was the right fit for his practice.

“I wanted a practice that was welcoming and warm and easygoing. I wanted to be very organized and streamlined so that people are comfortable doing their job and not taking their stress home with them.”

Prior to Dentally, Courtney Berry, Dental Assistant at Riverwalk Dental used Dentrix for 23 years. Here is how Courtney adapted to the decision to change now covering the office's receptionist position:

“With switching to from Dentally from Dentrix, although it appeared quite a different interface, it was interior intuitive enough that we could navigate our way.”

Why Riverwalk chose Dentally

Dr. Scott was looking for a solution that would give him the flexibility to access patient information from anywhere. Relying solely on in-office charting had become inconvenient and limiting. Here’s how Dentally helped him bridge that gap:

“I wanted to have a cloud-based software so I could access all the information I needed from anywhere. With Dentally, it's very convenient to have it at the push of a button...if I get an emergency call or if I want to check something before I go in on Monday.”

Change management and onboarding experience

Having gone through multiple charting system changes, Dr. Scott knows about the stress that often comes with transitions. This time, however, the transition to Dentally was smooth and well-supported. 

 “In my career I've switched through over four different charting platforms, and so, you develop a significant amount of anxiety when you're going to change. With Dentally, we went in one day, and everyone was pretty much comfortable from the get-go. What I appreciate about the people at Dentally is they seem to always have your best interests. They'll make small suggestions to improve upon things. Which greatly help your practice, to help you see things from a different angle.”

After previous experience using different software, Courtney anticipated a challenging transfer and the idea of switching felt overwhelming. Despite this, a smooth transition was prioritized for the team.

“When our in-office training happened and the Dentally team showed us everything, everything was super seamless, the transfer went really well. All the information was in there... I find this program just much more user friendly. That you could pick it up. You literally pick it up in two days."

So, what does this look like for Riverwalk Dental now?

Courtney explains, “I've noticed huge improvements within our office in just streamlining patient treatment, patient recall and accounts receivables ... Since making the move to Dentally, the time has cut down substantially. It's just a much more efficient program.”

Join other Canadian practices in the future of dentistry and connect with the Henry Schein One Canada team today to discover more.