"Dentally is much more streamlined compared to what we were used to."

We're Georgia and Madison and we are the practice managers across two paediatric clinics, one in the Gables and the other in Castle Hill.

Why did you decide to move from D4W to Dentally?

We wanted a system which was more streamlined than we were used to. Dentally is always integrating new features, so everything continues to stay up to date as the needs of our practice evolve.

Being cloud-based also makes a huge difference, particularly for us as practice managers. We can securely access the practices from home when needed, giving us much more flexibility across both locations.

How did you find the transition to Dentally?

The Dentally team were wonderful! We shared all of our concerns with them, as well as the processes and ways of working we were accustomed to.

They took the time to listen and go through everything thoroughly, which helped make the migration from D4W and paper-based processes much more manageable.

How has Dentally helped streamline your appointment booking process?

Having immediate access to the patient's chart has been really helpful. The clinical team can record the type of appointment the patient needs next, how much time should be allocated and when they should return - whether that's in one month, three months or six months. 

When the patient comes out of their appointment, everything is already prepared. The team knows exactly what needs to be booked and when, making the process much clearer and more efficient. 

How has Dentally improved communication with specialists? 

Dentally has made it much easier to prepare and send correspondence to specialists. It's simple to do within the system and has helped streamline another important part of our day-to-day workflow.