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Security at Dentally


At Dentally we know that your data is extremely important to you, your practice and your patients. The team at Dentally work continuously to protect the privacy, security and integrity of your account and data. The security of your information is required for our success as a business and we take steps every day to ensure that it remains safe.

Here, we describe our processes for maintaining security throughout Dentally.

Physical Location Security

We ensure that the machines within the Dentally network are protected at all times. Dentally is hosted on servers that are owned and operated by Amazon Web Services (AWS) that reside within the European Union. AWS is an industry leader and provides a highly scalable cloud computing platform with end-to-end security and privacy features as standard.

Access to these data centres is strictly controlled and monitored using a variety of physical controls, intrusion detection systems, environmental security measures, 24 x 7 on-site security staff, biometric scanning, multi-factor authentications, video surveillance and other electronic means. All physical and electronic access to data centres by AWS employees is authorised strictly on a least privileged basis and is logged and audited routinely.

AWS maintains a large list of reports, certifications and independent assessments — including ISO 9001, PCI DSS Level 1, SOC1, SOC2, SOC3 and more — to ensure complete and ongoing state-of-the-art data centre security. You can find out more about data security at AWS here: and here:

Dentally employees do not have physical access to our AWS servers. Electronic access to AWS servers and services is restricted to a core set of approved Dentally staff only.

Data Security


All passwords are filtered from our logs and are one-way encrypted in the database using the BCrypt algorithm.

Dentally staff cannot view your password. If you forget your password, you must go through the reset procedure for your account to be accessible again.

Third-Party Credentials

Credentials such as passwords, OAuth tokens and API keys may be required to access third party services. These Credentials are also encrypted and stored in our database. You can completely revoke Dentally's access to a service at any time.

Data Redundancy and Backups

We ensure that all practice data is replicated and regularly backed up.

Application, Systems and Software Security

We have implemented strong encryption via TLS throughout our application. By using encryption, we minimise the chances of someone possibly intercepting username-password combinations and/or other sensitive information.

We adhere to industry best practices to prevent gaps in the security policy of the application and the underlying systems and to prevent common web attack vectors.

Dentally also maintains a robust application audit log to include security events such as user log in and data changes.

We ensure that our software and its dependencies are up to date eliminating any potential security vulnerabilities. We employ a wide range of monitoring solutions for preventing and eliminating attacks to the site.

Communications Security

All Dentally application communications are encrypted over 256 bit SSL which cannot be viewed by a third party and is the same level of encryption used by banks and financial institutions.

Security and Privacy Features Available in Dentally

The highest security risk to any system is usually the behaviour of its users. We provide you with the tools you need to protect your own data. These Dentally features have been designed keeping in mind stringent, enterprise-level security requirements.

User Account Security

We provide a role-based administration system for user accounts. There are 5 roles available within Dentally. You can find out more about each role here.

Two Factor Authentication

In-practice security is provided beyond passwords alone by the use of 2-factor authentication (2FA) which can be enabled within the settings of Dentally for all of your staff. 2FA provides an extra layer of security on top of passwords by the requirement of a unique code generated at the time of each and every login. You can find out how to enable 2FA for your Dentally account here.

IP Address Restriction

Your Dentally account can be restricted so that it is only accessible from a pre-authorised list of IP addresses. A user that tries to access Dentally from non-authorised IP address will be denied access. We only recommend using this additional security feature if your practice has a static IP address. You can find out more details on how to enable it here.

Employee Access and Security

We regard your data stored within Dentally as private and confidential to your practice and patients.

Our production environment is completely isolated from the other environments — including development and testing.

Dentally employees are granted access to systems and data based on their role in the company or on an as-needed basis.

Access to your data by Dentally employees is only used to assist with support, to resolve customer issues and as outlined in the terms of service agreement. When working on a support issue we do our best to respect your privacy as much as possible and only access the minimum data needed to resolve your issue. You can prevent Dentally support employees from accessing your data by disabling support access from your account settings.

Maintaining Security

Dentally adheres to industry best practices for design and development. We thoroughly test new features in order to rule out potential attacks such as CSRF, XSS, SQLI and many more.

We continuously improve our security policies as the threat landscape changes. Our engineering team continuously monitors ongoing security, performance and availability. We subscribe to all relevant security bulletins so that we can promptly address any security issues in the software we use.

Privacy and Data Protection

All services employed in the supply of Dentally meet the Information Commissioner's Office (ICO) requirements for EU data protection.

The confidentiality of your practice data is upheld by your Dentally terms of service agreement. As specified in the agreement, you retain full ownership over any data uploaded to Dentally.


Dentally provides a high level of availability due to our robust infrastructure. We are very transparent with availability and all incidents are reported and detailed on our status page.

Need to report a security vulnerability?

If you believe you have found a security vulnerability in Dentally we encourage you to make this known to us right away. We will investigate all legitimate reports and will address the issue immediately. Responsible submission of security vulnerabilities can be made to by following the guide below.


Share the details of any suspected vulnerabilities with Dentally's Security Team by contacting us at

Please do not publicly disclose these details without express written consent from Dentally. In reporting any suspected vulnerabilities, please include the following information:

  • Vulnerability details with information to allow us to efficiently reproduce your steps
  • Your email address

Our Commitment

If you identify a verified security vulnerability in compliance with our Responsible Disclosure Policy, we commit to:

  • Promptly acknowledge receipt of your vulnerability report
  • Provide an estimated timetable for resolution of the vulnerability
  • Notify you when the vulnerability is fixed


NHS DSP Toolkit Submission

Last updated on 23rd June 2020