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Privacy Policy

Henry Schein One New Zealand (“we”, “our” or “us”) is committed to the protection of personal privacy within the scope of applicable law. This Privacy Policy covers our treatment of personal information that we collect, use and disclose.


We may update this Privacy Policy from time to time. The most current version will be located on our website, and is also available by contacting our Privacy Officer by email or at the address detailed below.

By using our website, or by providing any personal information to us, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

Types of personal information collected

The types of personal information that we collect and hold will vary depending on your dealings with us. This information may include any or all of the following:


  • name, address(es), telephone number(s) and other contact details;
  • electronic address(es);
  • your role and the name of your practice;
  • the nature of any enquiry or request made of us;
  • payment information (such as credit card or bank details);
  • other personal information required to provide our services; and
  • transaction details relating to your use of our products, services or

From time to time, you may provide personal information to us, for example for delivery or contact purposes, or to provide you with other services. Where you provide the personal information of a third party (for example when we provide certain support or other services), it is your responsibility to ensure that those persons are aware of and have authorised such disclosure, or are aware of this Privacy Policy, and understand and agree to accept it.

You do not have to provide us with any personal information, however if you do not do so we may not be able to provide you with the products, services or benefits you have requested.

How we collect personal information

 Generally, we collect personal information directly from you, such as:

  • when you submit information through our website;
  • when you submit information through our products;
  • in person or over the telephone;
  • in the course of us providing you with a requested product, service or benefit; or
  • when you have other dealings with
We may collect personal information through:
  • our related bodies corporate;
  • our business partners; and
  • third parties who supply services to


Why we collect, use and disclose personal information

 We will use the personal information we collect and that you provide to us for the purpose(s) disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information provided to us for any other purpose without first seeking your consent, or where authorised or required by law.

 We will use personal information provided to us for the following purposes:

  • establish and maintain your relationship with us;
  • provide the products or services you have requested from us;
  • process payments;
  • provide access to secure services or areas;
  • support your use of our products or services;
  • personalise your visit to our website;
  • prevent or detect fraud or abuses of our website;
  • enable third parties to carry out technical, logistical or other functions on our behalf;
  • improve our products and services; or
  • answer any inquiry you

 We may also disclose your personal information to third parties who work with us in our business to provide, promote or improve the products or services you have requested or are interested in, such as our: 

  • service providers;
  • marketing and promotional companies; and
  • consultants and professional

We will disclose your personal information, for the purposes described above, to organisations in Australia, Ireland and the United Kingdom. We will also disclose personal information to organisations in Australia, Ireland and the United Kingdom for data conversion and disaster recovery purposes.

We will take reasonable steps to ensure that your personal information is protected in a way that, overall, is comparable to the safeguards in this privacy policy and the New Zealand Information Privacy Principles and Privacy Act 2020.

Direct marketing

 We will also use and disclose your personal information to send direct marketing to you from:

  • us;
  • our related bodies corporate; and
  • third parties who provide services to us or with whom we engage for joint marketing campaigns.

The direct marketing may relate to:

  • our products and services;
  • the products and services of other parties;
  • new developments we believe may be of interest to you; or
  • events hosted by us which we believe may be of interest to you.

You may opt-out of receiving this direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

How we store and protect personal information

We store personal information in a combination of computer storage facilities, paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, loss, and unauthorised access, use, modification or disclosure.


The internet is not a secure method of transmitting information. Accordingly, other than where we use secure socket layer technology (SSL) to ensure information is securely transmitted and processed, we cannot and do not accept responsibility for the security of information you send to or receive from us over the internet, or for any unauthorised access or use of that information.


How you can access your personal information

 We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email at or at the address detailed below.

You have the right to access and seek correction of the personal information we hold about you. At your request, we will provide you with a copy of any personal information which we hold about you within 20 working days, unless an exception under the Privacy Act 2020 applies. We may charge a fee for retrieving or correcting this information, in which case we will inform you of the fee and obtain your agreement to that fee before providing the information.

In some circumstances, where lawful, we may not correct your personal information. If so, we will attach a statement of correction to the information noting that you have sought to correct it.

We will acknowledge and investigate any complaint about the way we manage personal information and will respond to your complaint within 10 working days.


How to contact us


If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about our collection, use or disclosure of your personal information under this Privacy Policy, please contact: 

The Privacy Officer

Henry Schein One New Zealand 219 Don Mckinnon Drive

Albany, Auckland, 0632, New Zealand


Last updated December 2020