About the practice
At Toothcrew Family Dental, the vision is straightforward: put people first, run a modern workflow that keeps the team out of busywork, and build a practice that's ready for where dentistry is heading.
Why Dentally
Before Dentally, Toothcrew ran on two separate systems to run their day-to-day operations. Important details were getting lost and the team was spending hours manually updating their disconnected systems.
"Before Dentally we were using two different softwares and things were getting lost in the communication," Dr. Randhawa says.
Kaitlyn felt it every day at the front desk. "It was a lot of clicking," she says. "You'd have to go between both programs in order to get into your communication."
For Dr. Randhawa, choosing Dentally as her practice management software came down to the time-saved and measurable impact on her practice. "We chose Dentally because it brings everything together. It saves time. It helps us spend more time with the patients, and it helps us manage our insurance."
The switch to Dentally
Moving to Dentally gave Toothcrew an all-in-one cloud-based solution. Clinical charting, patient history, correspondence, scheduling, and insurance claims all live in within Dentally, saving the team the time and headache of juggling multiple disconnected systems.
"With Dentally it's all in one place. It's all in the chart," Kaitlyn says. "My doctor can see what I'm talking to patients about. I can see, our assistants can see."
Visibility into the details means that the entire team is prepared before the patient arrives. "With Dentally now we can see all patients' history, their correspondence, all in one software," Dr. Randhawa says. "So that definitely helps with our preparing when the patient comes in. Patients usually feel like we know them."
The impact: More automations, less administrative work
Since switching to Dentally, the time and effort required to process claims has changed dramatically.
"Before Dentally, processing claims was a pain. You had to go into every single person's ledger and apply the claim or the payment manually," Kaitlyn says. "Now with Dentally, it has taken my time when it comes to A/R down from two hours a day, down to an hour, or half an hour at the most.
Dentally Portal added 24/7 online dental appointment booking, so patients can book a dental appointment online at any hour at the clinic, without calling the practice or waiting for it to open — so they get seen sooner. "Patients love it, and we love it."
Automated appointment reminders keep the schedule accurate on their own: "If they respond no, it automatically pulls it out of the schedule. If they respond yes, it automatically confirms it."
Time-savings are also seen by Toothcrew's clinical team with the use of Dentally's AI clinical notes. Instead of entering notes by hand - one of the most time-consuming tasks in a day - Toothcrew has adopted smart voice transcription tool to save time each week and keep focused on their patients.
The benefit of a cloud-based software
Cloud-based dental software such as Dentally also means that the practice isn’t tied to the hardware in the building. There’s no on-site server to go down, and the patient record is reachable from any device with an internet connection.
"We were still able to work with Dentally because it is a cloud-based software instead of having to rely on our server," Kaitlyn says. "So we were able to not have to cancel patients that day."
Kaitlyn, with 10+ of experience years in the Canadian dental industry and multiple practice management systems behind her, remarks on where the industry is headed, "Cloud-based is definitely where everything is going, as well as that all-in-one system" .
Managing change with the help of Henry Schein One
Change is hard, and switching dental practice management software is the part nobody looks forward to. For Toothcrew, having good people alongside the smart technology was an notable point of success.
"Switching over to a new software, I was definitely a little bit nervous," Dr. Randhawa says.
"The onboarding process with Henry Schein One was phenomenal," Kaitlyn says. "It was so easy. It was so intuitive. All of the tech support behind the scenes was phenomenal as well. They made it happen so seamlessly."
Dr. Randhawa's experience with the onboarding echoed the positivity: "The onboarding was really smooth. The transition was really smooth. Whenever we needed help, Henry Schein One was always there."
What’s next for Toothcrew Family Dental
Toothcrew is a practice that keeps growing and keeps looking ahead. Staying on cloud-based, all-in-one dental practice management software is how the team stays ahead in dentistry: "In dentistry, I've seen there are two different types of practices - the ones that are completely modern, they keep up with the times," Dr. Randhawa says. "I've seen some of the practices that don't accept updates, even with their software ...What I love most about Dentally is they're ever-improving, they are always growing with us".
