Located in the Sutherland Shire, Shire Smiles commenced their dental practice journey in 2022 with a goal to provide excellent and empathetic patient care with the most up-to-date technology. The practice environment was set up to make patients feel comfortable and relaxed so that dental anxiety can become a thing of the past, and support patients to get the health care they need.
"We wanted a cloud based system to allow flexibility in managing work and a young family. We wanted user-friendly software that was enjoyable to use, and supported our patient outcome goals (ie the patient journey).
In addition, we wanted a provider who was up to date with industry trends and flexible enough to evolve (unlike some of the older PMS systems!)
Also, the support and partnership we received from Henry Schein One and the Dentally team in order to set up our system was important to us to make our set-up smooth and seamless."
"We used Dentally as our first PMS on starting a new business and the set up was fairly smooth. Though we had a few hiccups with things like HICAPS and other connections, the Dentally team was very supportive in getting these resolved promptly. Overall we were really happy with the set up process.
"We enjoy using a user-friendly PMS on a daily basis, and especially the flexibility to log in wherever we need to, to manage our work.
On the practice management side, it’s easy to access data and information to work on your business.
We have found a few hiccups or things we would like improved for our user experience and business outcomes, and the Dentally team has been really engaged and supportive of our feedback. It’s really been great to feel like we are working as a team together with them. Some of the suggestions we have made were updated in the software within days, showing how responsive the team is.
In addition, we participated in the Dentally Elevate program, which really boosted our confidence in running a practice, and has created tangible business outcomes also.
I’d also mention that the support/chat function is easy to use, we get help quickly when we need it, with no delays, which is valuable in a busy practice."
"A cloud-based service, user-friendly interface, and a team who are on top of industry trends in order to keep the software ahead of the pack. In addition, the coaching/training provided through Dentally Elevate is simply invaluable.
Also, the support/chat function is easy and quick to get in touch with and resolve any questions or issues you might have."
"We’ve had many in the last 9 months since starting the Elevate program! Turnover/Takings are up 40-50% month on month and our chair time utilisation has improved tremendously, associated with higher rebooking rates, and lower cancellation and DNA rates."